Legal

Accessibility statement.

Everyone should be able to buy tickets and use them. Here’s what we do to make that possible, what isn’t perfect yet, and how to tell us when something gets in your way.

Last reviewed 9 Oct 2026

What you can do

  • Seats from a list

    Choose seats from a list (section, row and seat, with the price and whether a seat has step-free access) instead of the seat map. "Best available" picks seats for you.

  • Keyboard friendly

    Arrow keys move between seats and rows on the seat map, Enter or Space selects a seat, and every seat is announced with its section, row, number, price and status.

  • Not just colour

    Taken and selected seats also differ in shape and pattern, so you can tell them apart without relying on colour.

  • Screen readers and zoom

    Use the site with a screen reader, and zoom it to 200% or more.

  • Tickets as a web page

    Read your tickets on a web page (the link in your email) as well as in the PDF.

Our aim

The ticket-buying pages, the order pages and the ticket pages aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA, as the European Accessibility Act and EN 301 549 require.

What isn't fully accessible yet

  • The ticket PDF isn't a tagged PDF, so screen readers may read it poorly. The ticket web page has the same information and works with screen readers.
  • The bot check shown in some busy sales comes from Cloudflare. If it stops you, write to us and we'll help you buy your tickets.

Tell us about a barrier

If something on these pages stops you or makes it hard to buy or use tickets, write to [email protected]. Tell us the page and what happened, and how we can reach you. We reply within five working days, and we can help you complete your purchase in the meantime.

If you're not happy with our reply, you can complain to the national authority that enforces accessibility law in your country.